Warranty
The warranty associated with such product purchases is limited to 12 months from the date of purchase, after which the provision of product updates through hot fixes will become discretional.

Upgrades
MailEnable version numbers are formatted as follows: MajorVersionNumber.MinorVersionNumber

Under MailEnable's Perpetual license, all minor version updates are provided free of charge. Minor version releases often include software revisions as well as increases in functionality. Major version upgrades are scheduled for release approximately every 18 months to 2 years. You will be entitled to a free software upgrade to the current major version if you have purchased a full version of MailEnable in the last 2 months.* 

When a new version is released, MailEnable will continue to provide support and critical/security fixes for the previous version for at least 12 months after release of the new version.  After this time, fixes will be supplied on a discretionary basis and only paid support requests pertaining to the superseded version will be serviced.

When upgrading from an earlier version of the product to a new major version of the product, a discount may be applicable.  MailEnable may also provide additional discounts or incentives through promotions from time to time.  For more information on upgrades see: http://www.mailenable.com/upgrade

Virtual Servers
Virtual Servers require a separate license for each instance. You will receive a 10% discount on the purchase of your second license (provided you purchase using the same email address).

Backup Servers
If you wish to run MailEnable Professional or Enterprise Edition on a back-up server as well as your production server you will need to purchase a second copy and license that server also. You will receive a 10% discount on the purchase of your second license (provided you purchase using the same email address).

Transferring Licenses
Under some circumstances, MailEnable will allow you to transfer your license to a third party.  In order to transfer a license to a third party, you must have purchased the license directly from MailEnable (i.e. you cannot transfer a license that is bought from a reseller).

Fully paid perpetual licenses that have been purchased directly from MailEnable can be purchased by another party from the current license holder. Such transfers can only be achieved by having the current license holder notify sales@mailenable.com of the transfer and providing the e-mail address and name of the new owner.

MailEnable will then assign that license to the new owner and the new owner will be able to manage the license under their own online services account. Please note that a service fee of $30.00 USD is applicable for managing the license transfer (this is necessary to reasonably cover the administrative cost).

Support tokens
When you purchase MailEnable, you are provided with two (2) support tokens that are intended for use in assisting you to install and configure the product. These tokens expire after 3 months from the purchase date. Some support categories do not require the use of a support token. See http://www.mailenable.com/support.asp for more information.

How do I license MailEnable?

MailEnable Professional and Enterprise Editions are licensed on a per server basis. There are two primary ways that you can register/license these versions.

For Computers Connected to the Internet
When you install MailEnable Professional or Enterprise, a registration application is made available under the MailEnable program group. This registration application queries your system and submits your registration details to the licensing server. You will need to be connected to the Internet to use this utility to register MailEnable. This utility provides a number of payment mechanisms ranging from online-credit card payments to faxed purchase orders. If you register using online credit card details, MailEnable will immediately acquire a registration key and register it with the server. However, if you choose any other payment mechanism, it simply lodges your registration request with the payment server (assuming that you will reconcile payment by fax or purchase order). Once MailEnable receives notification of payment mechanism, your license key will be generated and mailed to the nominated e-mail address.

For Computers not connected to the Internet
If your computer is not connected to the Internet, you will need to lodge your computer details via MailEnable's web site. Once this has been processed your license key will be generated and mailed to the designated e-mail address. The license key that you receive must be manually entered into the registration utility (located under the Mail Enable program group on your server).

For more information on licensing see: http://www.mailenable.com/kb/Content/Article.asp?ID=me020353

Licensing disputes
If ownership of a license is found to be in dispute and reasonable proof of ownership cannot be established, the license will remain with the registered owner until agreement can be reached on license ownership, and all parties notify MailEnable to that effect.

MailEnable licensing terms do not explicitly grant the right to transfer ownership of licenses to the licensee; therefore any license transfers are at the discretion of MailEnable. If the licensee wishes to transfer their license, they should notify MailEnable with the details of the new license holder. It is also the responsibility of the original license holder to ensure that the intended license holder understands the End User License Agreement as outlined in MailEnable's licensing policy.

MailEnable License Agreement

You should carefully read the following terms and conditions before using MailEnable software. Unless you have a different license agreement signed by the respective owners, authors and copyright holders of the MailEnable product suite, herewith referred to as ("ME"), your use, distribution, or installation of this copy of MailEnable indicates your acceptance of this License. All rights of any kind in MailEnable which are not expressly granted in this License are entirely and exclusively reserved to and by "ME". You may not rent, lease, modify, reverse engineer, translate, decompile, disassemble MailEnable without the permission of its owners, authors and copyright holders of MailEnable. You are not permitted to commercialize derivative works of MailEnable without a written agreement signed by the respective owners, authors and copyright holders of MailEnable. ALL ACCOMPANYING FILES, DATA AND MATERIALS, ARE DISTRIBUTED "AS IS" AND WITH NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THE AGREEMENT. ANY LIABILITY OF "ME" WILL BE LIMITED EXCLUSIVELY TO REFUND OF PURCHASE PRICE. IN NO EVENT SHALL "ME", INCLUDING BUT NOT LIMITED TO ITS PRINCIPALS, SHAREHOLDERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SUBSIDIARIES, OR PARENT ORGANIZATIONS, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER RELATING TO THE USE OF MAILENABLE, OR YOUR RELATIONSHIP WITH "ME". IN ADDITION, IN NO EVENT DOES "ME" AUTHORIZE YOU TO USE MAILENABLE IN APPLICATIONS OR SYSTEMS WHERE "ME"'S FAILURE TO PERFORM CAN REASONABLY BE EXPECTED TO RESULT IN A SIGNIFICANT PHYSICAL INJURY, OR IN LOSS OF LIFE. ANY SUCH USE BY YOU IS ENTIRELY AT YOUR OWN RISK, AND YOU AGREE TO HOLD "ME" HARMLESS FROM ANY CLAIMS OR LOSSES RELATING TO SUCH UNAUTHORIZED USE. YOU ARE SPECIFICALLY PROHIBITED FROM CHARGING, OR REQUESTING DONATIONS, FOR ANY COPIES, HOWEVER MADE, AND FROM DISTRIBUTING SUCH COPIES WITH OTHER PRODUCTS OF ANY KIND, COMMERCIAL OR OTHERWISE, WITHOUT PRIOR WRITTEN PERMISSION FROM "ME". "ME" RESERVES THE RIGHT TO REVOKE THE ABOVE DISTRIBUTION RIGHTS AT ANY TIME, FOR ANY OR NO REASON.

*  MailEnable reserves the right to reasonably revise or change its pricing policy at any time.